Branch Service Manager — Operations, Compliance & Growth

EastWest Bank; Central Luzon; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Career development

Training opportunities

Competitive salary package

Performance incentives

Mentoring and career progression

Job summary

EastWest Bank is seeking a Service Manager to oversee branch store operations across Metro South, ensuring excellent customer service and regulatory compliance. The role involves managing transactions, remittances, and profitability targets while aligning with bank policies and AMLC requirements.

The ideal candidate has a college degree in Business or Accounting and at least five years of supervisory experience in branch operations, preferably from another bank.

Qualifications

• College graduate, preferably any Business or Accounting-related course.
• With at least five (5) years supervisory experience in handling in branch operations.
• Preferably Assistant Managers from another bank with the same experience.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring, and reporting transactions, maintaining KYC records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register with all necessary information.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Stores profitability target.

Education

College degree in Business or Accounting

Job description

EastWest Bank is seeking a Service Manager to oversee branch store operations across Metro South, ensuring excellent customer service and regulatory compliance. The role involves managing transactions, remittances, and profitability targets while aligning with bank policies and AMLC requirements.

The ideal candidate has a college degree in Business or Accounting and at least five years of supervisory experience in branch operations, preferably from another bank.