Branch Receptionist/ Encoder

Vera. Dental Clinic; General Trias; On-site; PHP 167,000 - 234,000; Full time

Job summary

Vera. Dental Clinic in General Trias, Cavite seeks a proactive Front Desk & Customer Service representative. You will greet patients, provide service information, and help with schedules and appointments to ensure smooth clinic flow.

Role includes handling inquiries, maintaining records, and processing payments with attention to privacy and accuracy. Training at the Santa Rosa Head Office and twice at the General Trias branch are included.

Qualifications

• Minimum 4 years college education from any related course.
• Excellent communication and interpersonal skills required.
• Willingness to train and work at Vera. Dental Clinic location in General Trias.

Responsibilities

• Greet patients warmly and provide clinic information and schedules.
• Answer calls, respond to inquiries, and direct to staff as needed.
• Schedule and confirm appointments and manage walk-ins.
• Maintain patient records with confidentiality and accuracy.
• Process billing, payments, and receipts; assist with insurance checks.

Skills

Customer service

Front desk

Scheduling

Phone etiquette

Data entry

Education

4 years College Graduate

Job description

Job description:

Primary Duties and Responsibilities:

A Front Desk & Customer Service:

• Greet patients and visitors warmly and professionally upon arrival.
• Provide accurate information regarding clinic services, operating hours, dentist's schedules, and procedures.
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff or departments.
• Handle patient complaints or concerns politely and.

Appointment Scheduling & Patient Coordination:

• Schedule and confirm patient appointments through the clinic system.
• Manage walk-in patients and ensure proper queuing and prioritization.
• Inform patients of estimated waiting times and assist with check-in and check-out procedures.
• Coordinate with dental staff to ensure smooth patient flow.

Administrative & Clerical Tasks:

• Maintain and organize patient records, registration forms, and other documents.
• Ensure proper filing and confidentiality of patient information in compliance with data privacy laws.
• Monitor and replenish front office supplies (e.g., forms, pens, bond paper, printer ink, patient pantry supplies).
• Prepare and submit daily sales reports (e.g., Daily sales Excel report, Dentists Commi, Patient Attendance for tomorrow, Patient Attendance Log sheet, Patient counting, my dental clinic App).

Billing and Payments:

• Process patient billing and payments (cash, credit & debit card, Gcash, Maya, HMO, insurance).
• Issue official receipts and keep records of daily transactions.
• Assist in verifying HMO or insurance coverage when applicable.

Coordination & Communication:

• Coordinate with Dentists, Dental Assistants, and other departments regarding patient schedules or concerns.
• Relay accurate information between patients and clinic staff.
• Communicate any operational issues to the Branch Clinic Supervisor.

QUALIFICATIONS:

• 4 years College Graduate of any related course
• Willing to WORK at VERA. Dental Clinic located at The Mhub 2nd Floor, Governor's Drive, General Trias, Cavite
• Willing to undergo training for 1 month (2 weeks Training will be at VERA. Dental Clinic Head Office located at San Jose Building, Tagaytay Road, Santa Rosa, Laguna (Beside AUB and Chowking) and 2 weeks at General Trias Branch.