Branch Supervisor

VERA Dental Clinic Corp.; Cavite City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dental clinic in Cavite is seeking a Clinic Manager to supervise daily operations, manage staff, and ensure high-quality patient care. The ideal candidate will have at least 2 years of supervisory experience and a 4-year college degree in a related field. Responsibilities include monitoring staff attendance and performance, coordinating with the central office, and handling patient concerns. This role also involves financial reporting and ensuring clinic compliance with safety standards.

Qualifications

• Minimum 2 years of supervisory experience in a clinic or healthcare setting.
• Ability to handle customer complaints professionally.
• Strong organizational skills and attention to detail.

Responsibilities

• Supervise the day-to-day operations of the clinic.
• Ensure compliance with healthcare regulations.
• Handle patient concerns in a professional manner.
• Prepare and submit operational reports.

Skills

Staff supervision

Customer service

Inventory management

Budgeting

Compliance with regulations

Education

4 years College Graduate of any related course

Job description

Job description:

Primary Duties and Responsibilities:

Administrative & Operational Responsibilities:

• Supervise the day-to-day operations of the clinic, ensuring smooth and efficient workflow.
• Monitor staff attendance, scheduling, and shift coverage to ensure adequate manpower.
• Coordinate with central/head office regarding policy updates, reporting, and resource requirements.
• Ensure clinic compliance with company SOPs, healthcare regulations, and safety standards.
• Oversee the cleanliness, organization, and maintenance of the clinic facility and equipment.
• Manage inventory of dental and office supplies, ensuring timely requisition and availability.

Staff Supervision & Development:

• Supervise and support clinic staff including receptionist, dental assistant, and dentist.
• Conduct onboarding, training, and regular coaching to maintain service standards and clinical excellence.
• Monitor staff performance and provide feedback, recommendations, or disciplinary actions when needed.
• Promote teamwork and a professional working environment.

Patient Care & Customer Service:

• Ensure that patients receive high-quality and timely service.
• Handle patient concerns or complaints in a professional and empathetic manner.
• Monitor patient flow, appointment scheduling, and adherence to consultation time slots.
• Uphold patient confidentiality and ensure data privacy compliance.

Financial & Reporting Duties:

• Oversee cash handling, billing, and daily sales reconciliation.
• Prepare and submit accurate daily, weekly, and monthly reports (e.g., patient volume, sales, inventory usage).
• Assist in budgeting and cost control efforts for the clinic branch.

Coordination & Communication:

• Coordinate with doctors, specialists, diagnostic teams, and management for service delivery.
• Participate in regular meetings with management to report clinic performance and challenges.
• Act as the main point of contact between the branch and main office regarding operations and HR concerns.
• Perform other functions that may be designated by the immediate head.

Qualifications:

• 4 years College Graduate of any related course
• With at least 2 years of supervisory experience
• Willing to work at VERA. Dental Clinic The Mhub 2F, Governor's Drive, General Trias, Cavite
• Willing to TRAIN at VERA. Dental Clinic Unit G-04 GF, San Jose Building, Tagaytay Road, Santa Rosa, Laguna (Beside Chowking and AUB)