Branch Supervisor

VERA Dental Clinic Corp.; Batangas City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Solo Parent Leave

Special Leave for Women

Vacation Leave

Job summary

A dental clinic in Batangas is seeking an experienced supervisor to oversee operations, staff management, and ensure high-quality patient care. The ideal candidate will have a college degree, at least 2 years of supervisory experience, and a strong focus on customer service. Responsibilities include monitoring staff performance, handling patient complaints, preparing reports, and ensuring compliance with healthcare regulations. Training will occur at another site in Laguna.

Qualifications

• Must have at least 2 years of supervisory experience.
• Willing to work at VERA Dental Clinic in Batangas.
• Willing to train at VERA Dental Clinic in Laguna.

Responsibilities

• Supervise daily operations of the clinic.
• Coordinate with central office on policy updates.
• Ensure compliance with healthcare regulations.
• Monitor staff performance and provide feedback.
• Handle patient concerns and complaints professionally.
• Prepare accurate reports on clinic performance.
• Supervise and develop clinic staff including nurses and front desk personnel
• Conduct onboarding and coaching to maintain service standards and clinical excellence
• Monitor staff performance and provide feedback or disciplinary actions when needed
• Coordinate with doctors, diagnostic teams, and management for service delivery
• Prepare and submit accurate reports (patient volume, sales, inventory) and assist budgeting

Skills

Supervisory skills

Staff training and development

Customer service

Operational management

Education

4 years College Graduate in a related course

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Birthday Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Primary Duties and Responsibilities

Administrative & Operational Responsibilities:

• Supervise the day-to-day operations of the clinic, ensuring smooth and efficient workflow.
• Monitor staff attendance, scheduling, and shift coverage to ensure adequate manpower.
• Coordinate with central/head office regarding policy updates, reporting, and resource requirements.
• Ensure clinic compliance with company SOPs, healthcare regulations, and safety standards.
• Oversee the cleanliness, organization, and maintenance of the clinic facility and equipment.
• Manage inventory of dental and office supplies, ensuring timely requisition and availability.

Staff Supervision & Development:

• Supervise and support clinic staff including nurses, front desk personnel, and other medical support staff.
• Conduct onboarding, training, and regular coaching to maintain service standards and clinical excellence.
• Monitor staff performance and provide feedback, recommendations, or disciplinary actions when needed.
• Promote teamwork and a professional working environment.

Patient Care & Customer Service:

• Ensure that patients receive high-quality and timely service.
• Handle patient concerns or complaints in a professional and empathetic manner.
• Monitor patient flow, appointment scheduling, and adherence to consultation time slots.
• Uphold patient confidentiality and ensure data privacy compliance.
• Oversee cash handling, billing, and daily sales reconciliation.
• Prepare and submit accurate daily, weekly, and monthly reports (e.g., patient volume, sales, inventory usage).
• Assist in budgeting and cost control efforts for the clinic branch.

Coordination & Communication:

• Coordinate with doctors, specialists, diagnostic teams, and management for service delivery.
• Participate in regular meetings with management to report clinic performance and challenges.
• Act as the main point of contact between the branch and main office regarding operations and HR concerns.
• Perform other functions that may be designated by the immediate head.

Qualifications:

• 4 years College Graduate of any related course
• With at least 2 years of supervisory experience
• Willing to work at VERA. Dental Clinic Unit 2A2 2F Phase 2, The Lifestyle Strip, Pan-Philippine Hway, San Antonio, Santo Tomas, Batangas
• Willing to TRAIN at VERA. Dental Clinic Unit G-04 GF, San Jose Building, Tagaytay Road, Santa Rosa, Laguna (Beside Chowking and AUB)

Working Location

Unit 2A2/2F Phase2, The Lifestyle Strip, Pan-Philippine Hwy, San Antonio, Santo Tomas, The Lifestyle Strip. Pan - Philippine Highway, Km 60.5, Santo Tomas, 4234 Batangas, Philippines