Branch Operations & Service Leader

China Bank Group; Pasay; Presencial; PHP 600.000 - 960.000; Jornada completa

Descripción de la vacante

China Bank Group is seeking a Service Manager to lead daily branch operations and ensure exceptional customer service in a fast-paced banking environment.

You will balance operational excellence with strong customer engagement, support compliance, and drive branch performance across various units. The role emphasizes leadership, staff development, and cross-selling initiatives within the branch network.

Formación

• Bachelor’s degree required or equivalent.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills required.
• Service quality management expertise preferred.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsabilidades

• Supervise and oversee daily branch operations, ensuring policy compliance.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Conocimientos

Microsoft Office

Persuasion

Interpersonal skills

Leadership

Marketing skills

Educación

Bachelor’s degree

Descripción del empleo

China Bank Group is seeking a Service Manager to lead daily branch operations and ensure exceptional customer service in a fast-paced banking environment.

You will balance operational excellence with strong customer engagement, support compliance, and drive branch performance across various units. The role emphasizes leadership, staff development, and cross-selling initiatives within the branch network.