Branch Operations Lead & Customer Experience Champion

China Banking Corporation (CBC); Mandaluyong; On-site; PHP 550,000 - 950,000; Full time

Job summary

China Banking Corporation (CBC) is seeking a Service Manager to lead daily branch operations, ensure policy compliance, and deliver exceptional client service in a fast-paced banking environment.

You will drive cross-functional collaboration, support marketing initiatives, and mentor staff to meet branch targets in customer satisfaction, revenue, and operations. The role emphasizes staff engagement, product knowledge, and adherence to bank standards, with a focus on growth and risk management.

Qualifications

• Bachelor’s degree required
• 3–4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

Skills

Persuasion

Marketing

Leadership

Interpersonal skills

Service Quality Management

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

China Banking Corporation (CBC) is seeking a Service Manager to lead daily branch operations, ensure policy compliance, and deliver exceptional client service in a fast-paced banking environment.

You will drive cross-functional collaboration, support marketing initiatives, and mentor staff to meet branch targets in customer satisfaction, revenue, and operations. The role emphasizes staff engagement, product knowledge, and adherence to bank standards, with a focus on growth and risk management.