Branch Service Leader — Ops, Compliance & Growth

China Bank Group

Candelaria

On-site

PHP 600,000 - 900,000

Full time

16 hours ago

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Job summary

China Bank Group is seeking a Service Manager to lead daily branch operations, drive compliance, and enhance customer engagement in a fast-paced banking environment. You will balance operational excellence with staff development and product knowledge.

The role emphasizes cross‑selling initiatives and aligned marketing support to achieve branch targets. The ideal candidate brings 3–4 years of branch banking experience, strong leadership, and a customer-centric mindset, with proficiency in Office

Qualifications

Bachelor’s/College degree required.
3–4 years in branch banking operations.
Strong persuasion and marketing skills.
Service Quality Management expertise.
Excellent interpersonal and leadership abilities.
Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

Supervise and oversee daily branch operations, ensuring adherence to policies and procedures.
Manage operational efficiency in New Accounts, Accounting, and Investment sections.
Support marketing efforts by cross‑selling bank products and services.
Ensure staff understand product offerings to meet client needs and achieve branch targets.
Coordinate with support units and other branches to maintain compliance with bank standards.