Branch Service Manager: Drive Compliance & Growth

China Bank Group; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

China Bank Group is seeking a Service Manager to lead daily branch operations, ensure policy compliance, and deliver exceptional client service in a fast-paced banking environment. You will oversee New Accounts, Accounting, and Investment sections, drive cross-selling of bank products, and ensure staff clearly understand offerings to meet branch targets.

Collaborating with support units and other branches, you will maintain bank standards, enhance staff engagement, and sustain strong customer

Qualifications

• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing

Leadership

Interpersonal skills

Customer engagement

Education

Bachelor's degree

Tools

MS Office

Job description

China Bank Group is seeking a Service Manager to lead daily branch operations, ensure policy compliance, and deliver exceptional client service in a fast-paced banking environment. You will oversee New Accounts, Accounting, and Investment sections, drive cross-selling of bank products, and ensure staff clearly understand offerings to meet branch targets.

Collaborating with support units and other branches, you will maintain bank standards, enhance staff engagement, and sustain strong customer