Branch Operations Officer - Kidapawan Branch

Bank of Commerce (Philippines); Kidapawan; On-site; PHP 400,000 - 700,000; Full time

Job summary

Bank of Commerce (Philippines) is seeking an experienced professional to lead branch operations, ensuring efficient service delivery and strict adherence to policies and regulations. The role emphasizes cash management, security, and accurate process execution at the branch level.

The ideal candidate will have a 4-year degree and about 5 years of branch operations and people management experience, with the ability to resolve complex queries and implement improvements across the branch network.

Qualifications

• Requires a 4-year degree and strong knowledge of bank policies and procedures.
• Approximately 5 years of branch operations and people management experience.
• Ability to supervise operations, ensure compliance, and handle escalations.

Responsibilities

• Oversee execution and supervision of branch operations and service delivery.
• Resolve operational queries and customer complaints at branch level; escalate when needed.
• Manage cash flow, ensure adequate cash for clients and ATMs, and monitor CIV.
• Maintain branch security: keys, alarms, and access control; ensure proper premises protocols.
• Plan job rotation and cross-posting of branch personnel in line with policy.
• Perform other duties as assigned by superiors.

Skills

Branch operations

People management

Regulatory compliance

Cash management

Education

Bachelor's degree

Tools

Core banking system

Job description

Over-all in charge in the execution, supervision and management of operational flow and efficient service delivery in the branch of assignment, either temporary or on permanent basis, with emphasis in the observance and compliance of regulations whether internal or external, bank policies, procedures and the code of ethics.

Responsibilities

• Ensures that all operations personnel are aware and knowledgeable of all policies and procedures covering branch transactions, rules and regulations (internal and external with all the amendments, changes and updates), core banking system access and new functionalities, new products and services, including its consistent implementation, and other advisories.
• Assists and handles the resolution of operational queries, problems and customer complaints at branch level and elevates issues as required under the escalation of incidence reporting.
• Primarily responsible the proper cash management and monitoring of the branch CIV. Ensures that branch has adequate cash to meet and sustain cash requirements of clients, ATMs (onsite or offsite), adequately loaded to ensure continued uptime.
• Ensures proper maintenance of branch premises keys and alarm and sees to it that the branch is opened and accessed only by authorized key holders and the required security support.
• Plans and implements job rotation, cross posting of branch personnel in strict compliance existing policies.
• The BOO is expected to execute other duties and functions which may be assigned from time to time by superiors.

Qualifications

• Graduate of any 4-year degree course
• With almost 5 years branch operations and people management experience