Branch Operations Head - Calapan

City Savings Bank; Oriental Mindoro; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

City Savings Bank is seeking a Branch Operations Head to oversee daily branch operations and service delivery, ensuring adherence to the bank's code of conduct and policies to maintain high standards of customer care.

The ideal candidate will have strong leadership to supervise subordinates, foster training, and apply marketing and interpersonal skills while maintaining compliance with regulatory requirements and local dialect communication.

Qualifications

• College graduate of any business course.
• With at least 3 yrs. banking experience in a supervisorial capacity in branch operations.
• Strong leadership skills and ability to develop and train subordinates.
• Excellent marketing and interpersonal skills.
• Excellent oral and written communication with proficiency in the local dialect.

Responsibilities

• Oversee daily branch operations and service delivery to ensure high-quality customer service.
• Ensure compliance with bank policies, codes of conduct, and regulatory requirements.
• Lead, train, and mentor branch staff to improve performance.
• Monitor operational efficiency and implement process improvements.

Skills

Leadership

Communication skills

Customer service

Training & Development

Local dialect proficiency

Education

College degree in business or related field

Job description

The Branch Operations Head is responsible for the day-to-day supervision of branch operations and service delivery , including proper observance of the bank's code of conduct and other policies. He/She ensures excellent service delivery, operational efficiency, including compliance to regulations of the bank and other regulatory agencies.

Qualifications

• College graduate of any business course
• With at least 3 yrs. banking experience in a supervisorial capacity in branch operations
• With good leadership skills and willing to develop and train subordinates
• With excellent marketing and interpersonal skills
• With good oral and written communication skills with proficiency in the local dialect.