Branch Operations Officer

ALLBANK (A THRIFT BANK), INC.; Mandaluyong; On-site; PHP 360,000 - 540,000; Full time

Job summary

ALLBANK (A THRIFT BANK), INC. is seeking a Branch Operations Officer to supervise daily branch operations and ensure adherence to bank policies and regulatory requirements. You will oversee account opening, cash handling, vault/ATM processes, and the accuracy of client servicing.

The role includes monitoring AML/KYC compliance, preparing regulatory reports, supervising staff performance, and supporting the Branch Manager to hit business targets through in-branch initiatives.

Responsibilities

• Supervise branch operations and ensure observance of bank policies and regulatory rules.
• Oversee account opening, cash handling, and ATM/vault processes with accuracy.
• Assist in achieving business targets through in-branch marketing and cross-selling.
• Ensure AML/KYC compliance for new accounts and related documentation.
• Prepare and submit required regulatory/internal reports and monitor CCTV and branch security.
• Supervise staff performance and conduct daily post-audit of transactions.

Job description

Job Summary:

The Branch Operations Officer is responsible for the supervision of branch operations and implementation/observance of the policies and procedures of the Bank as well as of the regulatory bodies.

DUTIES AND RESPONSIBILITIES

• 1. Ensure effective, efficient, prompt and accurate servicing of branch clients especially during account opening, processing of forward maturities, and handling clients requests, queries and concerns.
• 2. Assist the Branch Manager in achieving the business targets through in-branch marketing and cross selling.
• 3. Perform activities related to Cash, Vault and ATM management as specified in the policy Manual.
• 4. Supervise the processing of new accounts opening and ensure compliance on AMLA/KYC requirements. May also handle and perform opening of new accounts during unavailability of CSA subject to the approval of the Branch Manager and applicable policy/procedures in handling new accounts.
• 5. Monitor the scanning and uploading of all account opening & KYC documents to Webloan and NASSVR.
• 6. Act as a joint/dual custodian as stated in the policy manual.
• 7. Sign/approve bank instruments (i.e., withdrawals, encashments, certificate of time deposits, manager’s check, debit/credit memo, etc.) and transactions based on the defined approving limits.
• 8. Grant override on transactions requiring officer’s approval based on the defined override limits / authority.
• 9. Supervise inward and outward checks clearing process and ensures proper disposition.
• 10. Review manually computed interest, charges and fees.
• 11. Facilitate requisition of Stationeries and office supplies, FFE and service requisitions for repairs.
• 12. Take part in the branch’s profitability through minimizing expenses of the branch.
• 13. Conduct performance evaluation of Customer Service Associates, discuss ratings with them and submit recommendations to the Branch Manager.
• 14. Conduct investigations on shortages/overages, suspicious transactions, and renders report to Head Office.
• 15. Ensure preparation and submission of required regulatory / internal reports.
• 16. Regularly checks on the operability of the CCTV.
• 17. Maintain cleanliness / orderliness of the branch premises.
• 18. Responsible in ensuring the security and protection of the Bank.
• 19. Report to the BOSCD Head violations of regulatory rules and regulations, existing policies and procedures and other operational concerns.
• 20. Report and request the approval of the BOSCD Head for matters that requires immediate action concerning branch operations.
• 21. Conduct daily call back and post audit of all branch transactions.
• 22. Prepare and send notice/s for mishandled accounts and dormant accounts to the BOSCD Head.
• 23. Perform duties and responsibilities required under the latest manual of operations pertaining to the position.
• 24. Perform other tasks/duties that may be assigned by superiors from time to time.