Branch Operations Officer (Kalibo)

Security Bank Corporation; Kalibo; On-site; PHP 350,000 - 520,000; Full time

Job summary

Security Bank Corporation is seeking a Branch Operations Officer to support multiple branches as a universal operations resource. You will act as a reliever in service operations, credit, and controls while ensuring compliance with bank procedures and regulatory requirements.

The role emphasizes risk-aware operations, strong customer orientation, and problem-solving skills to maintain high service standards, particularly in lean branch environments.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of branch banking operations experience.
• Strong knowledge of branch policies and procedures.

Responsibilities

• Relieve Branch Channel Manager, Branch Service Officer, Customer Advisor, or Teller across operations.
• Conduct spot-checks on CIV, ATM-CIV, Teller’s Cash & COCI; ensure compliance and controls.
• Monitor day-to-day operations to prevent operational lapses in branches.

Skills

Branch operations

Risk management

Customer service

Interpersonal skills

Problem solving

Negotiation

Education

Bachelor's Degree

Job description

As a Branch Operations Officer, you will act as a universal operations support officer of the branches within the area. You will act as a manpower pool in filling in temporary vacancies of officers in branches and providing quality service to the clients. You will perform spot-checking on Cash in Vault (CIV), ATM, Teller’s Checks, and Other Cash Items (COCI) & Numbered forms for Lean Branches.

How you will contribute

• Performs as a reliever of Branch Channel Manager (BCM), Branch Service Officer (BSO), Customer Advisor (CA), or Teller in service operations, credit and control, financials and administrative, branch support, compliance, and control, sales and marketing to ensure prompt and efficient service delivery in compliance with service standards of the Bank
• Conducts spot-checking on lean branches, surprise count of CIV, ATM-CIV, and Teller’s Cash & COCI, and monthly count of accountable forms to ensure compliance and adherence to prescribed policies and procedures, internal controls, regulatory provisions of government and private agencies
• Monitors overall day-to-day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch

What we’re looking for

• Graduate of any Bachelor’s Degree course
• Must have a minimum of 3 years of branch banking operations
• Should have in-depth knowledge of overall branch operations as well as the Bank’s policies and procedures
• Should possess strong risk management skills and good customer orientation
• Must exercise good judgment, good interpersonal and human relations skills, selling and negotiation skills, and problem‑solving skills
• Willing to be a relieving pool in Kalibo

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry‑leading engagement and benefits, and commitment to work‑life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.