Branch Operations Officer - Koronadal

Bank of Commerce (Philippines); Koronadal; On-site; PHP 360,000 - 600,000; Full time

Job summary

Bank of Commerce (Philippines) is seeking a branch operations leader to oversee execution, supervision, and efficient service delivery at the assigned branch, ensuring compliance with internal and external regulations, bank policies, and ethical codes.

The role focuses on ensuring staff are trained on policies, resolving operational queries, managing cash and CIV, securing branch premises, and coordinating personnel rotations in line with policies.

Qualifications

• Policies and procedures knowledge across branch operations.
• Escalation and resolution of incidents and customer queries.
• Adequate cash planning and branch CIV monitoring.
• Security and access control for branch premises.

Responsibilities

• Ensure operations staff are aware of branch policies, procedures, and updates.
• Assist and handle resolution of operational queries and customer complaints at branch level.
• Manage cash requirements and ensure branch CIV has adequate cash and ATMs stay up.
• Maintain branch security: keys, alarms, and authorized access.
• Plan job rotation and cross posting per policy.
• May be assigned additional duties by superiors.

Skills

Policy awareness

People management

Operational excellence

Cash management

Customer service

Education

4-year degree

Job description

Over-all in charge in the execution, supervision and management of operational flow and efficient service delivery in the branch of assignment, either temporary or on permanent basis, with emphasis in the observance and compliance of regulations whether internal or external, bank policies, procedures and the code of ethics.

Responsibilities

• Ensures that all operations personnel are aware and knowledgeable of all policies and procedures covering branch transactions, rules and regulations (internal and external with all the amendments, changes and updates), core banking system access and new functionalities, new products and services, including its consistent implementation, and other advisories.
• Assists and handles the resolution of operational queries, problems and customer complaints at branch level and elevates issues as required under the escalation of incidence reporting.
• Primarily responsible the proper cash management and monitoring of the branch CIV. Ensures that branch has adequate cash to meet and sustain cash requirements of clients, ATMs (onsite or offsite), adequately loaded to ensure continued uptime.
• Ensures proper maintenance of branch premises keys and alarm and sees to it that the branch is opened and accessed only by authorized key holders and the required security support.
• Plans and implements job rotation, cross posting of branch personnel in strict compliance existing policies.
• The BOO is expected to execute other duties and functions which may be assigned from time to time by superiors.

Qualifications

• Graduate of any 4-year degree course
• With almost 5 years branch operations and people management experience