Branch Operations Lead – Service & Sales Growth

Chinabank PH; Parañaque; On-site; PHP 300,000 - 500,000; Full time

Job summary

Chinabank PH in Metro Manila is seeking a Service Manager to lead daily branch operations, ensuring efficiency and exceptional client service.

You will balance compliance with customer engagement, support marketing efforts, and drive branch performance, including New Accounts, Accounting, and Investment areas.

Ideal candidates have strong leadership, interpersonal skills, and proficiency with MS Office, and can collaborate across branches to meet targets.

Qualifications

• Bachelor's/College degree required.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service quality management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office.

Responsibilities

• Supervise daily branch operations with policy adherence.
• Manage operations in New Accounts, Accounting, and Investment.
• Support marketing by cross-selling bank products.
• Ensure staff understand offerings to meet targets.
• Coordinate with support units and branches for compliance.

Skills

Persuasion

Marketing

Leadership

Interpersonal skills

Quality management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Chinabank PH in Metro Manila is seeking a Service Manager to lead daily branch operations, ensuring efficiency and exceptional client service.

You will balance compliance with customer engagement, support marketing efforts, and drive branch performance, including New Accounts, Accounting, and Investment areas.

Ideal candidates have strong leadership, interpersonal skills, and proficiency with MS Office, and can collaborate across branches to meet targets.