Branch Operations Leader: Growth & Service Excellence

MOTORJOY DEPOT INC.; Tubod; On-site; PHP 600,000 - 900,000; Full time

Job summary

MOTORJOY DEPOT INC. in the Philippines seeks a Branch Operations Head to oversee daily branch operations, sales performance and profitability, lead staff, and ensure excellent customer service while aligning with company policies and SOPs.

The role emphasizes driving growth, analyzing KPIs, optimizing inventory, and building strong relationships with clients and partners. A Bachelor’s degree and 2–3+ years of relevant experience are required. Onsite position based in Tubod, Philippines.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• 2-3+ years of experience in branch operations, sales, or business management.
• Strong background in business development, financial management, and operational oversight.
• Proven leadership and team management skills.
• Excellent communication, problem-solving, and decision-making abilities.

Responsibilities

• Supervise and oversee the day-to-day operations of the branch, ensuring smooth workflow and operational efficiency.
• Implement and enforce company policies, standard operating procedures (SOPs), and compliance regulations.
• Monitor and analyze branch KPIs, sales performance, and operational effectiveness.
• Ensure optimal inventory management, stock levels, and cost control.
• Develop and execute sales strategies to achieve revenue targets and business growth.
• Identify and capitalize on new market opportunities and customer needs.
• Build and maintain strong relationships with clients, partners, and stakeholders.
• Lead promotional activities, marketing initiatives, and customer engagement strategies.
• Lead, train, and motivate branch staff to achieve high performance and productivity.
• Conduct coaching, mentoring, and performance evaluations to ensure employee development.
• Foster a positive work environment that promotes teamwork, accountability, and customer focus.
• Ensure excellent customer service standards to enhance customer satisfaction and retention.
• Address customer concerns, feedback, and escalations in a professional and timely manner.
• Implement initiatives to improve the overall customer experience and brand reputation.
• Manage branch financials, including budgeting, expense control, and profitability analysis.
• Ensure accurate and timely reporting of sales, expenses, and operational metrics.
• Conduct risk assessments and implement measures to mitigate financial and operational risks.

Skills

Leadership

Business acumen

Strategic planning

Communication

Education

Bachelor’s degree in Business Administration or Management

Tools

MS Excel

Job description

MOTORJOY DEPOT INC. in the Philippines seeks a Branch Operations Head to oversee daily branch operations, sales performance and profitability, lead staff, and ensure excellent customer service while aligning with company policies and SOPs.

The role emphasizes driving growth, analyzing KPIs, optimizing inventory, and building strong relationships with clients and partners. A Bachelor’s degree and 2–3+ years of relevant experience are required. Onsite position based in Tubod, Philippines.