Branch Operations Leader: Drive Sales & Service Excellence

Private Advertiser; Caloocan; On-site; PHP 400,000 - 650,000; Full time

Job summary

Private Advertiser is seeking a Branch Operations Manager in the Philippines to oversee branch performance, personnel, policy compliance, and administrative tasks. The role includes leading teams, ensuring customer service excellence, and driving sales across units, parts, and services.

You will implement compliance with internal memos, monitor staff schedules, conduct reviews, and coordinate training opportunities while aligning operations with company goals.

Qualifications

• Proven ability to lead and coach branch staff.
• Knowledge of credit management and the 5Cs of credit.
• Understanding of sales strategies and marketing activities.

Responsibilities

• Oversee branch performance and personnel management.
• Ensure policy compliance and administer tasks.
• Implement opening/closing memos and company policies.
• Monitor attendance, leaves, and work schedules.
• Lead, motivate, and coach staff for customer service and targets.
• Conduct meetings, performance reviews, and planning for training.
• Develop and execute sales strategies for units, parts, and services.
• Propose monthly marketing activities to boost inquiries and sales.
• Ensure Credit Application Forms accuracy and adherence to the 5Cs of credit.
• Monitor accounts and review collection strategies to meet targets.
• Manage inventory, registration, record keeping, and reporting.

Skills

Leadership

Credit management

Sales strategy

Marketing activities

Industry trends

Customer service

Job description

Private Advertiser is seeking a Branch Operations Manager in the Philippines to oversee branch performance, personnel, policy compliance, and administrative tasks. The role includes leading teams, ensuring customer service excellence, and driving sales across units, parts, and services.

You will implement compliance with internal memos, monitor staff schedules, conduct reviews, and coordinate training opportunities while aligning operations with company goals.