Branch Service Leader: Operations, Growth & Compliance

Chinabank PH; Candelaria; On-site; PHP 450,000 - 750,000; Full time

Job summary

Chinabank PH is seeking a Service Manager to lead branch operations, ensuring efficiency and exceptional service. You will balance compliance with customer engagement, support product offerings, and drive branch performance across accounts and investments.

Ideal candidates have 3–4 years in branch operations, strong leadership, and proficient MS Office skills to enable effective team coordination and cross-selling strategies within a fast-paced banking environment.

Qualifications

• Bachelor’s degree required for the role.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion skills

Leadership

Interpersonal skills

Microsoft Office

Education

Bachelor’s/College Degree

Tools

Microsoft Office

Job description

Chinabank PH is seeking a Service Manager to lead branch operations, ensuring efficiency and exceptional service. You will balance compliance with customer engagement, support product offerings, and drive branch performance across accounts and investments.

Ideal candidates have 3–4 years in branch operations, strong leadership, and proficient MS Office skills to enable effective team coordination and cross-selling strategies within a fast-paced banking environment.