Branch Operations Leader: Service & Growth

Chinabank PH; Metro Manila; On-site; PHP 550,000 - 950,000; Full time

Job summary

Chinabank Philippines is seeking a Service Manager to lead branch operations and ensure policy compliance in a fast-paced banking environment.

You will drive staff engagement, coach teams on product offerings, support marketing initiatives, and coordinate across branches to meet customer satisfaction, revenue, and performance targets. This role demands leadership, proactive cross-sell strategies, and exceptional communication.

Qualifications

• Leadership experience in branch operations
• Ability to coach teams and drive performance
• Experience with cross-selling banking products

Responsibilities

• Lead branch operations and ensure policy compliance
• Drive staff engagement and coaching on product offerings
• Coordinate across branches to meet customer satisfaction, revenue, and performance targets

Skills

Leadership

Branch operations

Staff coaching

Cross-selling

Job description

Chinabank Philippines seeks a Service Manager to lead branch operations, ensure policy compliance, and deliver outstanding service to clients in a fast-paced banking environment.

You will drive staff engagement, coach teams on product offerings, support marketing initiatives, and coordinate across branches to meet customer satisfaction, revenue, and performance targets.

This role demands leadership, strong communication, and a proactive approach to cross-sell banking solutions.