Branch Growth & Operations Leader

Malayan Savings Bank; Davao City; On-site; PHP 1,200,000 - 2,200,000; Full time

Job summary

Malayan Savings Bank in Davao City is seeking a Branch Operations Lead to manage daily branch activities, drive sales, and ensure outstanding customer service. You will coach staff, monitor performance, and ensure compliance with banking policies while building client relationships.

The role requires strong leadership, a sales mindset, and excellent communication skills to maintain high productivity and customer satisfaction in a dynamic branch environment.

Qualifications

• Bachelor’s degree required in business, management, finance, or related field.
• 3–5 years in branch operations, preferably banking, retail, or financial services.
• Proven leadership and team management skills.
• Strong sales and business development background.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day-to-day branch operations and ensure smooth workflow.
• Drive sales performance and achieve branch targets.
• Lead, coach, and supervise branch staff for productivity and service.
• Monitor branch performance and prepare management reports.
• Ensure compliance with policies, procedures and regulatory requirements.
• Handle customer concerns and resolve issues promptly.
• Oversee cash handling, inventory, and asset management.
• Implement marketing and business development initiatives within the branch area.
• Build and maintain relationships with clients and stakeholders.
• Ensure proper staffing, scheduling, and team development.

Skills

Leadership

Sales

Communication

Customer service

Education

Bachelor’s degree in Business Administration, Management, Finance, or related field

Job description

Malayan Savings Bank in Davao City is seeking a Branch Operations Lead to manage daily branch activities, drive sales, and ensure outstanding customer service. You will coach staff, monitor performance, and ensure compliance with banking policies while building client relationships.

The role requires strong leadership, a sales mindset, and excellent communication skills to maintain high productivity and customer satisfaction in a dynamic branch environment.