Head of Branch Operations – Bacoor

City Savings Bank; Imus; Vor Ort; PHP 1.000.000 - 1.600.000; Vollzeit

Benefits dieser Stelle

Health & wellness benefits

Employee discounts on banking products

Training & development opportunities

Zusammenfassung

City Savings Bank is seeking an experienced Branch Operations Head to lead our Bacoor branch in Cavite. This full-time role oversees all operational activities and ensures the smooth functioning of our retail banking services.

You will drive operational excellence, maintain service quality standards, and contribute to the branch's profitability and growth objectives. The role reports to senior management and translates strategic vision into practical actions at the branch level.

Qualifikationen

• Minimum 5–7 years of progressive experience in retail banking operations or branch management.
• Proven track record of successfully managing branch operations, staff teams and achieving targets.
• In-depth knowledge of retail banking products, services, procedures and regulatory requirements in the Philippines.
• Strong understanding of cash management, reconciliation and internal audit procedures.
• Excellent leadership and people management skills with the ability to motivate and develop a diverse team.
• Proficiency in banking systems and software; experience with core banking platforms is advantageous.
• Strong analytical and problem-solving abilities with attention to detail.
• Outstanding communication and interpersonal skills to manage stakeholder relationships.
• Demonstrated commitment to regulatory compliance, risk management and anti-fraud measures.
• Bachelor's degree in Business Administration, Finance, Banking or related field; certification in banking operations or branch management preferred.

Aufgaben

• Oversee all daily operational activities of the Bacoor branch, including cash management, customer service delivery, and compliance with banking regulations.
• Manage and supervise branch staff, including recruitment, training, performance evaluation and development.
• Ensure adherence to internal policies, procedures and regulatory requirements; conduct regular audits and compliance checks.
• Monitor branch financial performance, including revenue targets, cost management and profitability metrics.
• Implement and maintain robust internal controls to safeguard branch assets and prevent fraud.
• Manage customer relations and handle escalated customer complaints with professionalism.
• Coordinate with head office departments to facilitate smooth operations and consistent service delivery.
• Prepare regular reports on branch performance, operational metrics and risk findings.
• Ensure branch premises, systems and security meet standards and remain secure.
• Drive operational improvements and process optimisation to enhance efficiency and customer satisfaction.

Kenntnisse

Leadership

Regulatory compliance

Operational excellence

Team management

Customer service

Ausbildung

Bachelor's degree in Business Administration/Finance/Banking

Tools

Core banking platforms

Jobbeschreibung

City Savings Bank is seeking an experienced Branch Operations Head to lead our Bacoor branch in Cavite. This full-time role oversees all operational activities and ensures the smooth functioning of our retail banking services.

You will drive operational excellence, maintain service quality standards, and contribute to the branch's profitability and growth objectives. The role reports to senior management and translates strategic vision into practical actions at the branch level.