Branch Operations & Customer Experience Lead

Bank of the Philippine Islands (BPI); Toledo; Presencial; PHP 300.000 - 600.000; Jornada completa

Descripción de la vacante

Bank of the Philippine Islands (BPI) in Cebu seeks an Assistant Business Manager (ABM) to oversee branch operations and deliver timely service across customer segments while aligning with business objectives and regulations.

The ABM will review transactions up to approval limits, manage risk controls, and drive an excellent customer experience. The role emphasizes staff supervision, engagement, and professional growth within a dynamic banking environment.

Formación

• Bachelor's Degree in Business Administration or related discipline.
• Experience in branch banking operations.
• Strong communication and presentation skills.
• Ability to mobilize teams to achieve results.
• High level of integrity and customer-centric mindset.

Responsabilidades

• Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond authority.
• Operations, Control and Risk Management - Maintains acceptable level of branch operations in line with policies and regulatory requirements.
• Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction.
• People Management – Leads and supervises branch staff; ensures high employee engagement and growth opportunities.

Conocimientos

Customer service

Communication

People management

Analytical skills

Decision making

Team leadership

Initiative

Integrity

Educación

Bachelor's Degree in Business Administration or related

Descripción del empleo

Bank of the Philippine Islands (BPI) in Cebu seeks an Assistant Business Manager (ABM) to oversee branch operations and deliver timely service across customer segments while aligning with business objectives and regulations.

The ABM will review transactions up to approval limits, manage risk controls, and drive an excellent customer experience. The role emphasizes staff supervision, engagement, and professional growth within a dynamic banking environment.