Branch Operations Leader

Bank of the Philippine Islands (BPI); Quezon City; On-site; PHP 600,000 - 840,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations and ensure efficient, accurate service across all customer segments. The role emphasizes transaction processing, customer experience, and strong people leadership within regulatory guidelines.

The ABM will drive end-to-end branch performance, balance cash and records, supervise staff development, and ensure adherence to internal controls and compliance standards.

Qualifications

• Bachelor’s degree required in business-related field.
• 3–5 years of experience in branch banking operations.
• Strong knowledge of KYC, reporting and internal controls.

Responsibilities

• Oversee end-to-end branch operations and ensure accurate service delivery.
• Monitor transactions, cash handling, balancing and reconciliation.
• Lead staff, coordinate scheduling, training, and performance reviews.
• Ensure regulatory compliance and risk controls across the branch.

Skills

People management

Customer service

Regulatory compliance

Education

Bachelor’s Degree in Business Administration or related field

Job description

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations and ensure efficient, accurate service across all customer segments. The role emphasizes transaction processing, customer experience, and strong people leadership within regulatory guidelines.

The ABM will drive end-to-end branch performance, balance cash and records, supervise staff development, and ensure adherence to internal controls and compliance standards.