ASSISTANT BUSINESS MANAGER

Bank of the Philippine Islands (BPI); Quezon City; Presencial; PHP 600.000 - 840.000; Jornada completa

Descripción de la vacante

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations and ensure efficient, accurate service across all customer segments. The role emphasizes transaction processing, customer experience, and strong people leadership within regulatory guidelines.

The ABM will drive end-to-end branch performance, balance cash and records, supervise staff development, and ensure adherence to internal controls and compliance standards.

Formación

• Bachelor’s degree required in business-related field.
• 3–5 years of experience in branch banking operations.
• Strong knowledge of KYC, reporting and internal controls.

Responsabilidades

• Oversee end-to-end branch operations and ensure accurate service delivery.
• Monitor transactions, cash handling, balancing and reconciliation.
• Lead staff, coordinate scheduling, training, and performance reviews.
• Ensure regulatory compliance and risk controls across the branch.

Conocimientos

People management

Customer service

Regulatory compliance

Educación

Bachelor’s Degree in Business Administration or related field

Descripción del empleo

The Assistant Business Manager (ABM) oversees overall branch operations and ensures efficient, accurate, and timely service delivery across all customer segments—aligned with the Bank’s business objectives, policies, controls, and regulatory standards.

Responsibilities:

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed
• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash‑in‑vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end‑to‑end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank’s consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications:

• Bachelor’s Degree, preferably in Business Administration or related fields
• With 3-5 years of experience in branch banking operations