Branch Collections Associate (Tagbilaran)

City Savings Bank; Tagbilaran; On-site; PHP 223,000 - 357,000; Full time

Job summary

City Savings Bank in the Philippines is looking for a Branch Collection Associate to monitor on-time billing and collect on the branch loans portfolio. You will perform redemption, posting payments, restructuring, billings, field visits, and SMS communications to keep accounts current.

The role requires traveling extensively within the service area, good communication in the local dialect, and a background in loans/collections. Driving skills with motorcycle license are required.

Qualifications

• Bachelor's degree or higher is required.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with a valid driver’s license are required.
• Good oral and written communication in the local dialect.
• Willing to travel extensively and is familiar with the area of operations.

Responsibilities

• Achieve collection and KPI targets for the NPL portfolio assigned.
• Perform collection activities: redemption, posting payments, restructuring, billings, condonation, field visits, and SMS sends.
• Conduct account analyses and evaluate clients' ability to pay.
• Assess restructuring possibilities for loans.
• Prepare and submit all required reports in a timely manner.
• Verify documents for completeness, timeliness, and accuracy.
• Provide excellent customer service to clients per standards.

Skills

Loans & collections experience

Driving skills

Communication skills

Willingness to travel

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations