BPO Trainer & Learning Designer

MicroSourcing; Parañaque; On-site; PHP 390,600 - 613,800; Full time

Benefits offered by this job

Healthcare on day one

Group life insurance

Performance bonuses

Paid time-off with cash conversion

Inclusive corporate culture

Job summary

MicroSourcing is hiring a BPO Trainer to design and deliver comprehensive training for new hires and existing staff. The role includes facilitating classroom, virtual, and on-the-job sessions using adult-learning principles and collaborating with Operations, Quality, and stakeholders to identify learning gaps.

You will create training materials, update facilitator guides, and track training outcomes with coaching and performance metrics to ensure ongoing improvement.

Qualifications

• Proven experience as a Training Officer or Trainer.
• Experience designing, developing, and delivering end-to-end training programs.
• Excellent facilitation skills for classroom and virtual training.
• Proficiency in creating training materials, job aids, and managing LMS data.
• Strong communication, coaching, and stakeholder management skills.

Responsibilities

• Design, develop, and deliver comprehensive training programs for new hires and existing employees.
• Facilitate classroom, virtual, and on-the-job training sessions using adult learning methodologies.
• Assess training needs by collaborating with Operations, Quality, and stakeholders to identify knowledge gaps.
• Create and update training materials, facilitator guides, job aids, and e-learning content.
• Evaluate training effectiveness and monitor trainee progress through coaching and performance metrics.

Skills

Training delivery

Facilitation

LMS data management

Stakeholder management

Education

Experience in Training/OEducation

Tools

LMS (Learning Management System)

Instructional design

Job description

MicroSourcing is hiring a BPO Trainer to design and deliver comprehensive training for new hires and existing staff. The role includes facilitating classroom, virtual, and on-the-job sessions using adult-learning principles and collaborating with Operations, Quality, and stakeholders to identify learning gaps.

You will create training materials, update facilitator guides, and track training outcomes with coaching and performance metrics to ensure ongoing improvement.