BPO TRAINER – COMMONWEALTH, QC | ₱30K SIGN-ON BONUS

AFNI PHILIPPINES, INC.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Sign-on bonus

Health benefits

Career development

Paid time off

Training programs

Inclusive work environment

Employee assistance programs

Job summary

AFNI Philippines, Inc. is seeking an experienced BPO Trainer to develop and deliver training programmes for our Commonwealth, Quezon City operations.

You will design, implement, and evaluate training for customer service agents and support staff, ensuring alignment with client requirements and quality standards. The role offers a full-time position with a ₱30,000 sign-on bonus, health benefits, career development opportunities, paid time off, and access to training resources.

Qualifications

• Prior experience in BPO training or development roles.
• Strong knowledge of customer service and QA standards.
• Ability to tailor content to learning styles.

Responsibilities

• Design, develop and deliver comprehensive training programmes.
• Conduct classroom and hands-on sessions with engagement.
• Evaluate trainee performance and provide feedback.
• Create manuals, presentations and online resources.
• Assess training effectiveness using metrics.
• Identify skill gaps and develop targeted interventions.
• Maintain training records for compliance and audits.
• Collaborate with management to align with client standards.
• Provide coaching to new and existing staff.
• Stay updated with industry best practices.

Skills

BPO Trainer experience

Customer service knowledge

English fluency

Training delivery

Communication skills

Classroom & e-learning

Time management

Education

Bachelor's degree in Education or HR

Training & Development certification

Tools

Training management systems

Microsoft Office

Job description

About us

AFNI Philippines, Inc. is a leading business process outsourcing company dedicated to delivering exceptional customer service solutions across diverse industries. We pride ourselves on creating a dynamic and supportive work environment where our employees can develop their careers whilst contributing to the success of our clients and organisation. With a commitment to excellence, innovation, and employee development, AFNI Philippines is the ideal place to build a rewarding career in the BPO sector.

About the role

We are seeking an experienced and passionate BPO Trainer to join our team at our Commonwealth location in Quezon City, Metro Manila. This is a full-time position offering a ₱30,000 sign-on bonus to the successful candidate. As a BPO Trainer, you will play a crucial role in developing and upskilling our customer service agents and support staff. You will be responsible for designing, delivering, and evaluating training programmes that ensure our teams have the knowledge, skills, and confidence to deliver exceptional customer service. Your expertise and mentorship will directly impact the quality of service we provide to our clients and the professional growth of our employees.

Key responsibilities

• Design, develop, and deliver comprehensive training programmes for BPO agents and support staff across various operational areas

• Conduct classroom and hands-on training sessions, ensuring content is engaging, relevant, and aligned with client requirements

• Evaluate trainee performance and provide constructive feedback to support their development and improvement

• Create training materials, including manuals, presentations, and online learning resources

• Assess training effectiveness through testing, observation, and performance metrics

• Identify skill gaps within the team and develop targeted training interventions to address deficiencies

• Maintain detailed training records and documentation for compliance and audit purposes

• Collaborate with management and operational teams to ensure training aligns with business objectives and client standards

• Provide ongoing coaching and mentorship to new and existing team members

• Stay current with industry best practices and update training programmes accordingly

What we're looking for

• Proven experience as a BPO Trainer or in a similar training and development role within the customer service or contact centre industry

• Strong knowledge of customer service best practices, call centre operations, and quality assurance standards

• Excellent communication and presentation skills with the ability to engage and motivate diverse groups

• Demonstrated ability to develop and deliver training content tailored to different learning styles and levels

• Proficiency in training delivery methods, including classroom instruction, role-playing, and e-learning platforms

• Strong organisational and time management skills with the ability to manage multiple training programmes simultaneously

• Patience, empathy, and a genuine commitment to supporting employee development and success

• Proficiency in using training management systems and Microsoft Office applications

• Ability to work independently and as part of a collaborative team

• Fluent in English; Filipino language proficiency is advantageous

• Bachelor's degree in Education, Human Resources, or a related field is preferred

• Certification in Training and Development or Adult Education is a plus

What we offer

• Attractive salary package with a ₱30,000 sign-on bonus

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage

• Career development and advancement opportunities within a growing organisation

• Paid time off, including annual leave and statutory holidays

• Professional training and development programmes to enhance your skills and knowledge

• Supportive and inclusive work environment that values diversity and innovation

• Access to employee assistance programmes and wellness initiatives