Bpo Trainer - Uk Collections | Quezon City

TASQ Staffing Solutions; Philippines; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Onsite work

Job summary

Tasq Staffing Solutions in Quezon City, Philippines invites applications for a full-time BPO Trainer role focused on UK Collections. This onsite position requires night shift work and no guaranteed weekends off, with responsibilities to strategize and manage capability-building programs across collection accounts.

Qualified candidates will have at least 2 years of trainer experience and 1 year in UK/US/AUS collections in the last 4 years, plus a bachelor’s degree.

Qualifications

• At least 2 years of experience as a Trainer with at least 1 year experience in UK/US/AUS collections in the past 4 years.
• Finished a bachelor's degree (any specialization) is required.

Responsibilities

• Develop and manage capability-building programs aligned with company objectives.
• Plan deadlines, budgets and activities; monitor progress.
• Collaborate with program managers to identify risks and opportunities across programs.
• Analyze risks and produce program reports for management.
• Coordinate across cross-functional teams for scope, deliverables, resources, and timing.

Skills

Trainer experience

Collections knowledge

Education

Bachelor's degree

Job description

BPO Trainer - UK Collections | Quezon City

Company: Tasq Staffing Solutions

Job Type: Full Time

Location: Quezon City, Philippines

100% onsite

Night shift, no guaranteed weekends off

Responsibilities

• Strategize, implement, and manage capability building programs that adhere to organizational objectives
• Plan and control deadlines, budgets and activities.
• Work with other program managers to identify risks and opportunities across different programs offered by the company
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Work closely with cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new and existing initiatives.
• Manage program keeping optimal return-on-investment in mind
• Manage vendors and procurement processes for capability building programs.
• Manage stakeholders and be accountable for delivering against established business goals/objectives

Qualifications

• At least 2 years of experience as a Trainer with at least 1 year experience in a UK, US, or AUS collections account in the past 4 years
• Required highest educational attainment: finished a bachelor's degree (any specialization)