Trainer - UK Financial Collection

Gratitude Philippines; Quezon City; On-site; PHP 414,348 - 496,307; Full time

Job summary

A leading training company in Quezon City is looking for a Trainer to deliver high-quality training for new hires in UK Financial Collections. The ideal candidate should have a Bachelor's Degree and 2-4 years of experience in collections and banking operations. Responsibilities include coaching agents, managing quality metrics, and ensuring compliance with financial regulations. This is a full-time onsite position with a competitive package up to 40,800 PHP depending on experience.

Qualifications

• 2-4 years' work experience in US/UK collections, banking operations, and training.
• Basic understanding of training methodologies for virtual and F2F classes.
• Good to have: Exposure to UK banking or collections experience.

Responsibilities

• Training new hires and coaching agents.
• Managing quality metrics and ensuring compliance.
• Developing training plans for financial regulations.

Skills

Excellent communication & feedback/coaching skills

Strong knowledge of UK collections domain

Proficiency in MS Office

Education

Bachelor's Degree

Job description

Job title: Trainer

Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 40,800 package depending on experience

Start date: TBD

Qualifications

• Bachelor's Degree
• 2-4 years' work experience in US/UK collections, banking operations, and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to UK banking or collections experience in other verticals

Key Skills

• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.

Responsibilities

Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.