UK Banking Training Specialist - Collections

TASQ Staffing Solutions; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Tasq Staffing Solutions in Centris, QC, Philippines, seeks an experienced Trainer for UK Financial Customer Service to lead new hire training in collections and related processes. The role requires UK time shifts and hands-on coaching for performance and compliance.

Onsite setup and ongoing calibration with client teams are essential. Responsibilities include managing training batches, auditing cases, and maintaining records, with a focus on process knowledge, product understanding, and

Qualifications

• 2+ years of college education with no back subjects.
• 2–4 years in US/UK banking ops and training in call centers or shared services.
• Experience in mortgage, auto financing, collections, fraud, underwriting, payouts.
• UK/US banking exposure preferred, especially loan origination and motor financing.
• Familiar with virtual and in-person instructor-led training methods.
• Excellent communication, coaching and feedback skills.

Responsibilities

• Conduct New Hire Training (classroom and remote) for Collections processes.
• Manage training batches with typical 1:20 trainee ratio.
• Provide feedback and coaching on process, quality, and best practices.
• Audit agent cases and deliver documented gap feedback.
• Attend calibration calls with client and internal teams weekly.
• Deliver training sessions within defined timelines and assess trainee performance.
• Maintain training records, daily reports, and improvement analyses.
• Motivate associates through coaching, career development, and reporting systems.
• Perform weekly/monthly process transactions as defined to maintain competency.
• Stay updated on products and process changes; undertake TTT certification.
• Identify training needs from audits and conduct refresher sessions; track progress.

Skills

Banking operations training

New hire training

Coaching & feedback

Communication skills

Virtual and F2F training

Education

Some college (2 years)

Job description

Tasq Staffing Solutions in Centris, QC, Philippines, seeks an experienced Trainer for UK Financial Customer Service to lead new hire training in collections and related processes. The role requires UK time shifts and hands-on coaching for performance and compliance.

Onsite setup and ongoing calibration with client teams are essential. Responsibilities include managing training batches, auditing cases, and maintaining records, with a focus on process knowledge, product understanding, and