Trainer - Uk Financial Customer Service (Centris, Qc)

TASQ Staffing Solutions; Philippines; Presencial; PHP 360.000 - 480.000; Jornada completa

Descripción de la vacante

Tasq Staffing Solutions in Centris, QC, Philippines, seeks an experienced Trainer for UK Financial Customer Service to lead new hire training in collections and related processes. The role requires UK time shifts and hands-on coaching for performance and compliance.

Onsite setup and ongoing calibration with client teams are essential. Responsibilities include managing training batches, auditing cases, and maintaining records, with a focus on process knowledge, product understanding, and

Formación

• 2+ years of college education with no back subjects.
• 2–4 years in US/UK banking ops and training in call centers or shared services.
• Experience in mortgage, auto financing, collections, fraud, underwriting, payouts.
• UK/US banking exposure preferred, especially loan origination and motor financing.
• Familiar with virtual and in-person instructor-led training methods.
• Excellent communication, coaching and feedback skills.

Responsabilidades

• Conduct New Hire Training (classroom and remote) for Collections processes.
• Manage training batches with typical 1:20 trainee ratio.
• Provide feedback and coaching on process, quality, and best practices.
• Audit agent cases and deliver documented gap feedback.
• Attend calibration calls with client and internal teams weekly.
• Deliver training sessions within defined timelines and assess trainee performance.
• Maintain training records, daily reports, and improvement analyses.
• Motivate associates through coaching, career development, and reporting systems.
• Perform weekly/monthly process transactions as defined to maintain competency.
• Stay updated on products and process changes; undertake TTT certification.
• Identify training needs from audits and conduct refresher sessions; track progress.

Conocimientos

Banking operations training

New hire training

Coaching & feedback

Communication skills

Virtual and F2F training

Educación

Some college (2 years)

Descripción del empleo

Trainer - UK Financial Customer Service (Centris, QC)

Company : Tasq Staffing Solutions

Job Type : Full Time

Quezon City, Philippines

Job Description - Trainer - UK Financial Customer Service (Centris, QC)

Description

Work Setup: Onsite

Location: Centris, QC

Schedule: Shifting, UK time

START DATE: AUGUST 14, 2026

Qualifications:

• At least 2 years in college (No back subjects)
• 2 to 4 years' work experience in US/UK banking operations and training in a call center or shared services environment. Relevant financial account experience should include mortgage, auto/motor financing, collections, fraud, underwriting, payouts, or related areas. Experience solely in insurance or payroll is not eligible.
• Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
• Excellent communication & feedback/coaching Skills

Responsibilities:

• Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
• Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
• Provide feedback and coaching to agents on process, quality, best practices, and support On-the-Job Training (OJT).
• Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
• Attend weekly calibration calls with client/internal teams as per the calibration roster.
• Conduct training sessions as required within specified timelines.
• Assess trainee performance through tests and practical evaluations.
• Maintain training records, daily reports, and analysis for continuous improvement.
• Motivate associates through effective management, career development, and implementation of reporting mechanisms.
• Process transactions on a weekly or monthly basis as defined by the process to maintain process competency.
• Maintain competency by undergoing TTT certification and staying updated on new products and process changes.
• Perform Training Needs Identification (TNI) based on audit findings and conduct refresher sessions; track performance improvements.
• Maintain track records of performance and analyse data critically.
• Ensure adherence to regulatory and operational objectives, and keep up to date with internal procedural changes and policy updates.
• Participate constructively in case reviews, meetings, and training sessions.
• Communicate key trends and processing difficulties to the Team Leader or relevant manager.