Trainer - UK Financial Collection

Recruitify_HR; Quezon; On-site; PHP 40,000 - 40,800; Full time

Job summary

A recruitment agency is seeking a Trainer for UK Financial Collections based in Quezon City. The role entails training new hires and coaching agents while ensuring compliance with financial regulations. Candidates should have a Bachelor's degree and possess 2-4 years of experience in collections and banking operations. Excellent communication and coaching skills are essential, along with proficiency in MS Office. The salary package goes up to 40,800 depending on experience.

Qualifications

• 2-4 years of experience in US/UK collections, banking operations, and training in a call center or shared services environment.
• Basic understanding of training methodologies for both virtual and face-to-face classes.
• Good to have: Exposure to UK banking or collections experience.

Responsibilities

• Training new hires.
• Coaching agents.
• Managing quality metrics and ensuring compliance with financial regulations.

Skills

UK collections domain knowledge

Excellent communication skills

Coaching skills

Proficiency in MS Office

Education

Bachelor's Degree

Job description

Job title: Trainer

Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 40,800 package depending on experience

Start date: TBD

Qualifications

• Bachelor's Degree
• 2-4 years' work experience in US/UK collections, banking operations, and training in a call center or shared services environment.
• Basic understanding of training methodologies applied on virtual and F2F instructor-led classes.
• Excellent communication & feedback/coaching Skills
• Good to have: Exposure to UK banking or collections experience in other verticals

Key Skills

• Strong knowledge of UK collections domain, regulations, and bucket flows.
• Excellent communication and coaching skills for training teams.
• Proficiency in MS Office.

Responsibilities

Training new hires, coaching agents, managing quality metrics, and ensuring compliance with financial regulations.