BPO Operations Supervisor (Davao) | Onsite

TASQ Staffing Solutions; Davao City; On-site; PHP 334,800 - 558,000; Full time

Job summary

TASQ Staffing Solutions is seeking candidates for an onsite Operations role in Davao City, Philippines. The position involves team leadership responsibilities, operational efficiency, and ensuring compliance with company standards. Key duties include hiring and training employees, managing workflows, and tracking performance metrics. While no specific experience duration is required, a background in BPO Telco or Telco Sales is mandatory. This position offers the opportunity to contribute significantly to operational success within the company.

Qualifications

• Experience in a BPO Telco / Telco Sales environment is preferred.

Responsibilities

• Hiring, training, scheduling, and evaluating employee performance.
• Monitoring, improving, and managing day-to-day production workflows.
• Ensuring adherence to company policies and industry regulations.
• Tracking KPIs and preparing reports to evaluate operational success.
• Managing inventory levels and equipment maintenance.

Skills

BPO Telco / Telco Sales background

Job description

Work Setup: Onsite (Davao)

Account/Category/Campaign: Operations

Non-Negotiable Requirements

• With BPO Telco / Telco Sales background
• No specific number of months or years of experience required

Key Responsibilities

• Team Leadership: Hiring, training, scheduling, and evaluating employee performance.
• Operational Efficiency: Monitoring, improving, and managing day-to-day production workflows and processes.
• Compliance & Safety: Ensuring adherence to company policies, industry regulations, and safety standards.
• Metrics & Reporting: Tracking key performance indicators (KPIs) and preparing reports to evaluate operational success.
• Resource Management: Managing inventory levels, supplies, and equipment maintenance.