BPO Learning & Operations Specialist

Uber Technologies Inc.; Philippines; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Uber Technologies Inc. is seeking a BPO Learning Operations Specialist in the Philippines to drive L&D governance and partner with Regional Comm Ops and Vendor Management.

You will oversee training deployments, ensure readiness of materials, and manage post-launch performance across regional BPOs. The role emphasizes strategic thinking, problem solving, stakeholder management, and the ability to analyze training impact on performance.

Qualifications

• Experience in BPO L&D governance and program governance.
• Strong stakeholder management and ability to report on training impact.
• Proven project management and cross-functional collaboration.

Responsibilities

• Lead BPO L&D governance and communication to keep vendors aligned with Uber priorities.
• Coordinate training deployments with internal and external teams, ensuring readiness and material availability.
• Project manage BPO launches, ensuring trainer readiness and tracking post-launch performance.
• Kick-off Learning Content Management sessions with BPO teams and provide insights to curriculum revisions.

Skills

Strategic thinking

Problem solving

Process oriented

Project management

Stakeholder management

Analytics

Jira

Sprint Trackers

Tools

Jira

Sprint Trackers

Job description

Uber Technologies Inc. is seeking a BPO Learning Operations Specialist in the Philippines to drive L&D governance and partner with Regional Comm Ops and Vendor Management.

You will oversee training deployments, ensure readiness of materials, and manage post-launch performance across regional BPOs. The role emphasizes strategic thinking, problem solving, stakeholder management, and the ability to analyze training impact on performance.