BPO Human Resource Supervisor

OFFSHORE BUSINESS PROCESSING INC.; Quezon City; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

HMO Day 1

Travel opportunities

Recognition program

Work-life balance

Learning and development

Job summary

OFFSHORE BUSINESS PROCESSING INC. is seeking an HR Supervisor in Ortigas, Pasig City. The role covers compensation and benefits, employee and labor relations, safety, timekeeping, and HR operations coordination with the production teams to address HR concerns.

The candidate will monitor compliance with local labor laws, provide staff counselling, organize morale-boosting activities, and maintain HRIS records while supporting payroll and salary administration processes.

Qualifications

• Bachelor’s degree in Human Resource Management or equivalent.
• At least 3 years of experience in different HR areas.
• At least 2 years in HR supervisory role in the BPO industry.
• Strong knowledge of government and local employment laws.

Responsibilities

• Oversee compensation and benefits, employee relations, safety, and timekeeping.
• Collaborate with operations to address HR concerns and ensure regulatory compliance.
• Manage government and NGO relations and staff counselling to improve performance.
• Maintain records and administer HR policies and payroll support.

Skills

HR supervision

Employee relations

Labor laws

Payroll support

Training and development

Education

Bachelor’s degree in Human Resource Management

Tools

HRIS

Job description

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• Responsibility as HR Supervisor will be far from one-dimensional. You’ll undertake wide range of HR task on compensation and benefits, employee and labor relations, occupational safety and health, timekeeping and will work closely with operations in addressing all HR related concerns.

Employee Relations and Labor Relations

• Develop and maintain healthy relation with Govt. and Non-Govt. Organizations
• Provide counselling to improve staff work performance and relationship with co-employees
• Organize activities and events that support and enhance employee morale and nurture a positive working environment that will drive an increased employee satisfaction and commitment level
• Bridging management and employee relations by addressing demands, grievances, or other issues.
• Monitor attrition rate and recommends procedures and resolution and identify employment concerns.
• Facilitate exit interviews

Administrative

• Maintain physical and digital records like employment contract and documentations
• Update internal database (HRIS) with new hire information
• Auditing and authenticating all documents related to legal, salary statements and distribution, policies etc.

Compensation and Benefits

• Administer compensation and benefits plan
• Assist in timekeeping and support for payroll concerns
• Provides support to employees in various HR- related topics such as leaves and compensation and resolve any issues that may arise.

Occupational Safety and Health

• Ensure activities to meet and integrate with organizational requirements for quality management, health and safety, etc.
• Work on any other tasks or responsibilities at the behest of the Director of Business Operations

Requirements

• Candidate must possess at least a Bachelor's/College Degree, Human Resource Management or equivalent
• With minimum 3 years work experience in the different areas of Human Resources
• At least 2 years of experience in HR supervisory role from the BPO industry
• Knowledge of contracting, negotiating, and change management
• Knowledge of government, and local employment, wage and salary laws and regulations
• Must have a strong understanding of contemporary HR practices and issues
• Ability to analyze and assess training and development implementation of salary administration plans and benefits programs
• Experience in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
• Work requires professional presentation, communication and interpersonal skills
• Ability to motivate group, units or teams to produce quality materials
• In depth knowledge of labor law and practical experience in managing employee relations
• Experience of people management and ability to work well under pressure.
• High level of integrity, courage and commitment
• Willing to work in Ortigas, Pasig City