BPO Human Resource Supervisor

OFFSHORE BUSINESS PROCESSING INC.; Muntinlupa; Vor Ort; PHP 550.000 - 850.000; Vollzeit

Benefits dieser Stelle

HMO on Day 1

Promising perks and rewards

Travel opportunities

Recognition program

Work-life balance

Zusammenfassung

OFFSHORE BUSINESS PROCESSING INC. is seeking an HR Supervisor to oversee compensation and benefits, employee and labor relations, safety, timekeeping and related HR tasks in a dynamic BPO environment.

The role collaborates with operations to resolve HR concerns, maintains records, and ensures legal compliance while driving employee development and engagement across Ortigas, Pasig City and Alabang sites.

Qualifikationen

• Bachelor's degree in Human Resource Management or equivalent.
• At least 3 years in HR across diverse areas.
• At least 2 years in HR supervisory role in the BPO industry.
• Knowledge of government and local employment laws and wage regulations.
• Strong presentation, communication, and interpersonal skills.
• Ability to analyze training, salary administration and benefits programs.
• Experience in policy development and process improvements.
• In-depth labor law knowledge and employee-relations experience.
• Willing to work in Ortigas, Pasig City and Alabang.

Aufgaben

• Handle compensation and benefits administration and related issues.
• Manage employee and labor relations and provide counselling.
• Oversee occupational safety and health programs.
• Monitor timekeeping and support payroll processes.
• Collaborate with operations to address HR concerns.
• Maintain and audit HR records and HRIS data.
• Implement HR policies and ensure compliance across departments.
• Conduct exit interviews and contribute to employee morale initiatives.

Kenntnisse

HR supervision

Employee relations

Labor relations

Compensation & benefits

Timekeeping/payroll

Policy formulation

Training & development

Compliance with labor laws

Ausbildung

Bachelor's degree in HR Management

Tools

HRIS

Jobbeschreibung

Job Summary

• HMO on Day 1




• Receive promising perks and rewards




• Experience travel opportunities




• Get recognized for what you do




• Achieve work-life balance




• Improve exponentially with enhanced learning

Responsibilities:

• Responsibility as HR Supervisor will be far from one-dimensional. You’ll undertake wide range of HR task on compensation and benefits, employee and labor relations, occupational safety and health, timekeeping and will work closely with operations in addressing all HR related concerns.

Employee Relations and Labor Relations:

• Develop and maintain healthy relation with Govt. and Non-Govt. Organizations


• Provide counselling to improve staff work performance and relationship with co-employees


• Organize activities and events that support and enhance employee morale and nurture a positive working environment that will drive an increased employee satisfaction and commitment level


• Bridging management and employee relations by addressing demands, grievances, or other issues.


• Monitor attrition rate and recommends procedures and resolution and identify employment concerns.


• Facilitate exit interviews

Administrative:

• Maintain physical and digital records like employment contract and documentations


• Update internal database (HRIS) with new hire information


• Auditing and authenticating all documents related to legal, salary statements and distribution, policies etc.

Compensation and Benefits:

• Administer compensation and benefits plan


• Assist in timekeeping and support for payroll concerns


• Provides support to employees in various HR- related topics such as leaves and compensation and resolve any issues that may arise.

Occupational Safety and Health:

• Ensure activities to meet and integrate with organizational requirements for quality management, health and safety, etc.


• Work on any other tasks or responsibilities at the behest of the Director of Business Operations

Requirements:

• Candidate must possess at least a Bachelor's/College Degree, Human Resource Management or equivalent


• With minimum 3 years work experience in the different areas of Human Resources


• At least 2 years of experience in HR supervisory role from the BPO industry


• Knowledge of contracting, negotiating, and change management


• Knowledge of government, and local employment, wage and salary laws and regulations


• Must have a strong understanding of contemporary HR practices and issues


• Ability to analyze and assess training and development implementation of salary administration plans and benefits programs


• Experience in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures


• Work requires professional presentation, communication and interpersonal skills


• Ability to motivate group, units or teams to produce quality materials


• In depth knowledge of labor law and practical experience in managing employee relations


• Experience of people management and ability to work well under pressure.


• High level of integrity, courage and commitment


• Willing to work in Ortigas, Pasig City and Alabang