BPO Human Resource Supervisor

OFFSHORE BUSINESS PROCESSING INC.; Pasig; On-site; PHP 480,000 - 780,000; Full time

Benefits offered by this job

HMO on Day 1

Perks and rewards

Travel opportunities

Work-life balance

Learning and development

Job summary

OFFSHORE BUSINESS PROCESSING INC. in Ortigas, Pasig City, seeks an HR Supervisor to manage compensation and benefits, timekeeping, and employee relations. You will liaise with government and non-government bodies, maintain HRIS, and ensure policy compliance.

You will lead HR activities across safety, training, and organizational development while supporting operations with sound people management practices.

Qualifications

• Bachelor's degree in Human Resource Management or equivalent.
• Minimum 3 years in various HR areas.
• At least 2 years in HR supervisory role in BPO.
• Knowledge of labor laws and local employment regulations.
• Strong presentation, communication and interpersonal skills.
• Ability to lead and motivate teams under pressure.

Responsibilities

• Oversee compensation and benefits, timekeeping, and payroll support.
• Manage employee and labor relations with gov't and non-gov't bodies.
• Maintain HR records and update HRIS with new hire data.
• Ensure compliance with policies and documentation audits.
• Support safety and health initiatives and organizational requirements.
• Coordinate with Director of Operations on HR-related tasks.

Skills

HR supervision

employee relations

labor relations

HR policy & compliance

training & development

Education

Bachelor's degree in Human Resource Management

Tools

HRIS

Job description

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• Responsibility as HR Supervisor will be far from one-dimensional. You’ll undertake wide range of HR task on compensation and benefits, employee and labor relations, occupational safety and health, timekeeping and will work closely with operations in addressing all HR related concerns.

Employee Relations and Labor Relations

• Develop and maintain healthy relation with Govt. and Non-Govt. Organizations
• Provide counselling to improve staff work performance and relationship with co-employees
• Organize activities and events that support and enhance employee morale and nurture a positive working environment that will drive an increased employee satisfaction and commitment level
• Bridging management and employee relations by addressing demands, grievances, or other issues.
• Monitor attrition rate and recommends procedures and resolution and identify employment concerns.
• Facilitate exit interviews

Administrative

• Maintain physical and digital records like employment contract and documentations
• Update internal database (HRIS) with new hire information
• Auditing and authenticating all documents related to legal, salary statements and distribution, policies etc.

Compensation and Benefits

• Administer compensation and benefits plan
• Assist in timekeeping and support for payroll concerns
• Provides support to employees in various HR- related topics such as leaves and compensation and resolve any issues that may arise.

Occupational Safety and Health

• Ensure activities to meet and integrate with organizational requirements for quality management, health and safety, etc.
• Work on any other tasks or responsibilities at the behest of the Director of Business Operations

Requirements

• Candidate must possess at least a Bachelor's/College Degree, Human Resource Management or equivalent
• With minimum 3 years work experience in the different areas of Human Resources
• At least 2 years of experience in HR supervisory role from the BPO industry
• Knowledge of contracting, negotiating, and change management
• Knowledge of government, and local employment, wage and salary laws and regulations
• Must have a strong understanding of contemporary HR practices and issues
• Ability to analyze and assess training and development implementation of salary administration plans and benefits programs
• Experience in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
• Work requires professional presentation, communication and interpersonal skills
• Ability to motivate group, units or teams to produce quality materials
• In depth knowledge of labor law and practical experience in managing employee relations
• Experience of people management and ability to work well under pressure.
• High level of integrity, courage and commitment
• Willing to work in Ortigas, Pasig City