About the role
The HR Operations Lead oversees day-to-day Human Resources operations and leads the delivery of efficient personnel administration, employee relations, labor compliance, and HR programs. This role ensures HR processes support workforce productivity, employee discipline, organizational effectiveness, and overall business performance while providing operational leadership to the HR team.
Key responsibilities
- Oversee daily HR operations, personnel administration, employee records, HRIS data, attendance, leave, overtime, payroll inputs, and employee movements.
- Develop, improve, and implement HR procedures, forms, administrative systems, and documentation standards.
- Manage recruitment, selection, hiring, manpower planning, workforce allocation, applicant assessments, interviews, and background verification.
- Coordinate manpower requirements with department heads and supervisors and monitor probationary employees, performance evaluations, and regularization decisions.
- Handle employee concerns, grievances, complaints, workplace conflicts, disciplinary procedures, corrective actions, and employee relations documentation.
- Ensure due process and proper preparation of Notices to Explain, disciplinary notices, suspension letters, and other employee-related documents.
- Coordinate payroll preparation and monitor salary adjustments, wage compliance, benefits, statutory contributions, attendance, and overtime inputs.
- Ensure compliance with applicable Philippine labor laws, Labor Code provisions, DOLE regulations, SSS, PhilHealth, Pag-IBIG, and other employment requirements.
- Maintain accurate and confidential employment contracts, salary information, personnel transactions, compliance documents, HR reports, and employee statistics.
- Coordinate performance evaluations, appraisal processes, probationary reviews, training needs identification, performance improvement plans, and employee development programs.
- Support organizational restructuring, job descriptions, position classification, manpower utilization reviews, workforce planning, and company-wide HR initiatives.
- Supervise HR and administrative personnel, assign responsibilities, monitor deliverables, establish priorities, provide coaching, and maintain accountability for HR service delivery.
- Provide management with timely HR recommendations, reports, operational support, and practical improvements to HR systems and processes.
What we're looking for
- Bachelor's degree in Human Resource Management, Psychology, Business Administration, or a related field.
- At least 3–5 years of progressive Human Resources experience, including 1–2 years in a supervisory, team lead, or HR leadership capacity.
- Strong experience in HR operations, employee relations, recruitment, payroll coordination, labor compliance, and employee documentation.
- Knowledge of Philippine labor laws, DOLE regulations, disciplinary procedures, employee due process, labor relations, and statutory employment benefits.
- Proficiency in HRIS, attendance monitoring, payroll systems, Microsoft Office applications, HR reporting, policy preparation, and management presentations.
- Experience in manufacturing, industrial, or production-based companies is preferred.
- Additional HR certifications or labor relations training are an advantage.
- Strong leadership, decision-making, communication, interpersonal, analytical, problem-solving, and organizational skills.
- High integrity and confidentiality, with the ability to handle employee concerns objectively and professionally.
- Proactive, accountable, results-oriented, and capable of working independently while managing multiple priorities.
- Strong ownership and commitment to organizational objectives, continuous improvement, and effective workforce management.