Customer Service Representative (BPO Voice / Non-Voice Process)

The Elite Job; Philippines; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Health insurance

Comprehensive training programs

Job summary

A leading BPO company in the Philippines seeks a Customer Service Representative to handle customer inquiries via various channels. The ideal candidate possesses excellent communication skills and relevant experience in a BPO setting. This role offers competitive salary, career advancement opportunities, and a positive work environment. Join a dedicated team focused on delivering exceptional customer service.

Qualifications

• Excellent verbal and written communication skills in English.
• Proven customer service experience in a BPO setting.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints promptly.

Skills

Excellent verbal and written communication skills

Customer service experience in a BPO setting

Ability to handle inquiries with empathy

Strong problem-solving skills

Familiarity with CRM software

Flexibility to work in rotational shifts

Tools

CRM software

Job description

Job Title: Customer Service Representative (BPO Voice / Non-Voice Process)

Company Overview:

The Elite Job is a leading player in the Business Process Outsourcing (BPO) industry, dedicated to delivering top-notch services in both voice and non-voice processes. With a commitment to excellence and a focus on customer satisfaction, The Elite Job has established itself as a trusted partner for businesses across various sectors.

Job Description:

Are you a dynamic individual with excellent communication skills and a passion for providing exceptional customer service? The Elite Job invites you to join our team as a Customer Service Representative in our BPO Voice / Non-Voice Process division.

Key Responsibilities:

1. Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner.
2. Provide accurate information about products, services, and company policies to customers.
3. Resolve customer issues and complaints promptly to ensure customer satisfaction.
4. Document and maintain detailed records of customer interactions and transactions.
5. Collaborate with team members to achieve individual and team targets.

Required Skills:

• Excellent verbal and written communication skills in English.
• Proven customer service experience in a BPO setting.
• Ability to handle customer inquiries with empathy and professionalism.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM software and other customer service tools.
• Flexibility to work in rotational shifts.

Why Join The Elite Job?

• Competitive salary and performance-based incentives.
• Opportunities for career growth and advancement.
• Positive and inclusive work environment.
• Comprehensive training programs to enhance your skills.
• Employee benefits, including health insurance and retirement plans.

If you are ready to embark on a rewarding career with a leading BPO company, apply now and become a valuable part of The Elite Job family. Your dedication and talent will contribute to our continued success in delivering unparalleled customer service.