Executives-Customer Care Voice-Inbound

EXL Talent Acquisition Team; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

EXL Talent Acquisition Team, based in the Philippines, seeks a customer service professional for international voice support in Metro Manila. You will handle inquiries, manage service requests, and coordinate to resolve issues while maintaining high service standards.

The role requires at least 1 year of international voice BPO experience and strong English communication skills. Join a team focused on delivering an excellent customer experience and efficient issue resolution.

Qualifications

• Experience in international voice BPO operations.
• Strong English communication skills.

Responsibilities

• Interact with customers and provide information and assistance.
• Create, manage, and close service requests.
• Resolve queries by coordinating with internal departments.
• Handle straightforward issues; escalate complex ones to seniors.
• Deliver excellent customer service to ensure a great experience.

Skills

International voice BPO experience

English communication skills

Job description

• Interact with customers and provide them with information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Provide excellent customer service by focusing on providing a great experience.

Qualifications

• With at least one (1) year international voice BPO experience
• Good or above average English communications skills