Executives-Customer Care Voice-Inbound

EXL Talent Acquisition Team; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a customer service professional to assist customers with information, manage service requests, and coordinate with internal teams to resolve queries. You will handle straightforward issues and escalate complex ones to senior staff while delivering excellent service.

Ideal candidates have at least 1 year of international voice BPO experience and strong English communication skills, ensuring a positive customer experience and efficient issue resolution.

Qualifications

• 1 year international voice BPO experience.
• Good or above average English communications skills.

Responsibilities

• Interact with customers and provide information and assistance.
• Create, manage, and drive closure on service requests.
• Resolve customer problems by coordinating with internal departments to find solutions.
• Refer complex issues to senior staff.
• Provide excellent customer service by delivering a great experience.

Skills

International voice BPO experience

English communications skills

Job description

• Interact with customers and provide them with information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Provide excellent customer service by focusing on providing a great experience.

Qualifications

• With at least one (1) year international voice BPO experience
• Good or above average English communications skills