BPO Customer Care & Retention Specialist

Stark Asia Solutions Inc.; Pasig; On-site; PHP 201,000 - 335,000; Full time

Job summary

Stark Asia Solutions Inc. is seeking a customer-focused professional to join our BPO sales and retention team in the Philippines. You will engage with customers in English, understand their needs, and offer suitable sales or retention solutions to ensure satisfaction.

Responsibilities include building positive relationships, adhering to quality standards, and accurately documenting interactions. The ideal candidate has at least 1 year in BPO, with 6 months in sales/retention roles and strong

Qualifications

• High School or Senior High School graduate.
• At least 1 year of BPO experience.
• Minimum of 6 months of experience in a sales or retention BPO program.
• Good English communication skills.
• Strong customer service, listening, and problem-solving abilities.

Responsibilities

• Engage with customers through effective English communication.
• Understand customer needs and provide appropriate sales or retention solutions.
• Build positive customer relationships and support customer satisfaction.
• Follow established processes, quality standards, and performance expectations.
• Accurately document customer interactions and outcomes.

Skills

English communication

Customer service

Listening

Problem solving

Education

High School diploma

Job description

Stark Asia Solutions Inc. is seeking a customer-focused professional to join our BPO sales and retention team in the Philippines. You will engage with customers in English, understand their needs, and offer suitable sales or retention solutions to ensure satisfaction.

Responsibilities include building positive relationships, adhering to quality standards, and accurately documenting interactions. The ideal candidate has at least 1 year in BPO, with 6 months in sales/retention roles and strong