B2B Customer Success & Retention Specialist (Hybrid)

Concentrix Philippines; Makati; On-site; PHP 335,000 - 469,000; Full time

Job summary

Concentrix Philippines is hiring a Customer Success Specialist in Makati. The role focuses on building strong customer relationships, driving product adoption, and ensuring long-term retention.

You will handle inquiries via phone and tickets, aiming to reduce churn and improve satisfaction. The ideal candidate has at least 1 year in sales or customer retention, strong communication skills, and a customer-focused mindset.

Qualifications

• 1 year of experience in Sales or Customer Retention.
• Comfortable handling customer inquiries via phone and ticket management.
• Strong communication and relationship-building skills.
• Customer-focused, proactive and results-oriented.
• Willing to work onsite at SLC Makati during training with a transition to hybrid (Thu–Fri WFH) after nesting.

Responsibilities

• Engage with at-risk customers to understand concerns and opportunities to improve their experience.
• Drive product adoption and help customers maximize service value.
• Build and maintain positive, long-term customer relationships.
• Proactively address customer concerns and identify churn risks.
• Implement retention strategies to improve satisfaction and reduce attrition.

Skills

Customer relationships

Communication skills

Phone support

Retention tactics

Tools

Ticketing system

CRM software

Job description

Concentrix Philippines is hiring a Customer Success Specialist in Makati. The role focuses on building strong customer relationships, driving product adoption, and ensuring long-term retention.

You will handle inquiries via phone and tickets, aiming to reduce churn and improve satisfaction. The ideal candidate has at least 1 year in sales or customer retention, strong communication skills, and a customer-focused mindset.