BPO Customer Service Specialist: Fast-Paced & Metrics-Driven

vCustomer Philippines, Inc.; Quezon City; On-site; PHP 257,000 - 424,000; Full time

Job summary

vCustomer Philippines, Inc. is seeking a customer service/technical support professional to join our Manila team. The role emphasizes English fluency, hands-on case management, and the ability to thrive in a fast-paced, metrics-driven environment.

Ideal candidates have 1-3 years in BPO settings, some exposure to US payroll/time and labor/HR, and strong troubleshooting skills. You should be motivated, collaborative, and capable of handling sensitive situations professionally while maintaining

Qualifications

• Proficient in English, with strong verbal and written communication skills.
• Ability to multitask and achieve goals in a fast-paced, metrics-driven environment.
• 1-3 years of experience in BPO customer service and/or technical support, with hands-on case management experience.
• Experience with US Payroll/Time and Labor/HR is advantageous.
• Demonstrated technical troubleshooting skills.
• Ability to set and manage customer expectations effectively.
• Strong collaboration and time management skills.
• Experience handling sensitive situations professionally and thoroughly.
• Highly motivated and team-oriented

Skills

English proficiency

Multitasking

Customer service

Technical troubleshooting

Team collaboration

Time management

Job description

vCustomer Philippines, Inc. is seeking a customer service/technical support professional to join our Manila team. The role emphasizes English fluency, hands-on case management, and the ability to thrive in a fast-paced, metrics-driven environment.

Ideal candidates have 1-3 years in BPO settings, some exposure to US payroll/time and labor/HR, and strong troubleshooting skills. You should be motivated, collaborative, and capable of handling sensitive situations professionally while maintaining