Blended Voice & Chat Support — Financial Services

Acquire Intelligence; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage for you and family

Epic Yearly Kick-Off Parties

Value Awards recognition

Internal promotions and career growth

24 PTO credits annually

Paid Birthday Leave

Job summary

Acquire Intelligence is seeking a Customer Service Representative (Voice & Non-Voice) for Eastwood, Quezon City. This onsite, full-time role supports a financial-services account across phone, chat, and email, handling account questions, transactions, disputes, and app-related concerns.

Night shift availability and opportunities for growth are highlighted. You will investigate customer concerns, provide clear outcomes, and document each interaction while maintaining a professional

Qualifications

• At least 1 year of BPO or contact-center customer support experience.
• Comfortable handling voice and non-voice customer interactions.
• Able to explain account or transaction information clearly while keeping accurate notes and records.

Responsibilities

• Blended customer support across phone, chat, and email.
• Review account/transaction info before responding; guide to resolution.
• Document interactions, actions taken, and outcomes; follow up and update statuses.

Skills

BPO experience

Voice & non-voice support

Clear documentation & notes

Tools

CRM systems

Ticketing systems

Job description

Acquire Intelligence is seeking a Customer Service Representative (Voice & Non-Voice) for Eastwood, Quezon City. This onsite, full-time role supports a financial-services account across phone, chat, and email, handling account questions, transactions, disputes, and app-related concerns.

Night shift availability and opportunities for growth are highlighted. You will investigate customer concerns, provide clear outcomes, and document each interaction while maintaining a professional