Customer Support Associate | Blended Account - Onsite, Eastwood

Acquire Intelligence; Quezon City; On-site; PHP 335,000 - 670,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties

Value Awards

Internal promotions

Meaningful work with teams

Job summary

Acquire Intelligence is seeking a Customer Support Associate for a blended, onsite night-shift role in Eastwood, Quezon City. You’ll investigate account concerns, explain outcomes, and take appropriate actions while maintaining clear records.

The role involves voice, chat, and email support, with opportunities to grow within a collaborative team focused on customer outcomes and process excellence.

Qualifications

• At least 1 year of BPO or contact-center experience.
• Comfortable handling voice and non-voice interactions.
• Able to explain account or transaction information clearly with accurate notes.

Responsibilities

• Provide multi-channel support via phone, chat, and email.
• Investigate customer concerns and guide them toward resolution.
• Review account or transaction data before responding to inquiries.
• Document interactions and follow up per procedures.

Skills

BPO experience

Voice interaction

Clear notes & records

Tools

CRM systems

Ticketing systems

Job description

Customer Support Associate | Blended Account

Eastwood, Quezon City | Night Shift | Onsite | Full Time

If you enjoy solving customer problems rather than simply giving scripted answers, this role gives you room to investigate and explain. You’ll handle account and transaction concerns across voice and digital channels, review available information, complete the right action, and document the outcome.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

This blended support role is centered on helping customers understand what is happening with their account and what can be done next. You’ll investigate the concern, explain the outcome clearly, complete the appropriate action, and document the interaction before moving to the next customer.

WHAT YOU’LL DO

Multi-Channel Support

• Assist customers through phone, chat, and email based on business need.

• Understand the customer’s concern, provide accurate information, and guide them toward resolution.

• Maintain a clear, professional, and customer-focused experience across channels.

Transactions & Account Concerns

• Review available account or transaction information before responding to customer concerns.

• Support common account, service, payment, or transaction-related inquiries within established procedures.

• Escalate complex, sensitive, or unresolved concerns using the appropriate process.

Case Notes & Follow-Up

• Document customer interactions, actions taken, and outcomes accurately.

• Complete required follow-ups and update account or case statuses.

• Follow quality, security, process, and documentation standards.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of BPO or contact-center customer support experience.

• Comfortable handling voice and non-voice customer interactions.

• Can explain account or transaction information clearly while maintaining accurate notes and records.

Good-to-Haves

• Experience in banking, financial services, fintech, payments, disputes, billing, or other transaction-based support.

• Blended voice, chat, and email experience.

• Experience using CRM, ticketing, or customer account systems.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family

2. Epic Yearly Kick-Off Parties with major giveaways

3. Recognition through our Value Awards - we celebrate your wins

4. Real career growth with opportunities for internal promotions

5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year

2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service

2. Employee Referral Program - earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash

2. Paid Birthday Leave - celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!