Blended Customer Support Specialist – Night Shift

Acquire Intelligence; Quezon City; On-site; PHP 228,000 - 379,000; Full time

Benefits offered by this job

HMO for you & family

Yearly kick-off parties

Value Awards

Career growth with internal promotions

14th Month Pay after 5 years

Referral program — earn up to ₱42,000

24 PTO credits annually

Paid Birthday Leave

Job summary

Acquire Intelligence is hiring a Customer Service Representative to join our Eastwood site on a full-time, night-shift basis. The role blends voice and non-voice support, handling inquiries via phone, chat, and email to ensure a positive customer experience.

You will document interactions, resolve concerns, and escalate when necessary, working with a supportive team in a dynamic BPO environment. Growth opportunities are highlighted in our program.

Qualifications

• At least 1 year of BPO or contact-center customer support experience.
• Comfortable handling voice and non-voice customer interactions.
• Willing to work night shift, onsite in Eastwood.

Responsibilities

• Provide blended customer support through phone, chat, and email.
• Resolve inquiries and guide customers toward resolution.
• Document interactions and maintain a high-quality customer experience across channels.

Skills

BPO experience

Voice & non-voice support

Night shift

Onsite Eastwood

Tools

CRM

Ticketing systems

Job description

Acquire Intelligence is hiring a Customer Service Representative to join our Eastwood site on a full-time, night-shift basis. The role blends voice and non-voice support, handling inquiries via phone, chat, and email to ensure a positive customer experience.

You will document interactions, resolve concerns, and escalate when necessary, working with a supportive team in a dynamic BPO environment. Growth opportunities are highlighted in our program.