Financial Voice Support Agent - Onsite Taguig

Stfrancis; Hinoba-an; On-site; PHP 201,000 - 312,000; Full time

Job summary

Stfrancis is seeking a voice-based customer service professional to support financial inquiries in an onsite setting at McKinley, Taguig. The role requires handling inquiries across phone, chat, and text while maintaining empathy and accuracy.

Applicants should have at least 6 months in customer service or financial services, strong communication, and the ability to work shifts including graveyard, weekends, and holidays. Training must be completed successfully, with extended hours as needed.

Qualifications

• Minimum 6 months of experience in customer service, financial services, or contact center operations.
• Excellent communication and problem-solving skills.
• Ability to multitask and manage time efficiently.
• Willingness to work on shifting schedules, including graveyard shifts, weekends, and holidays.
• Open to split rest days and onsite work in McKinley, Taguig.
• Must support a voice-based customer service role.
• Must complete the full training period.
• Willing to work extended hours if required.

Responsibilities

• Handle customer inquiries and resolve concerns related to financial products and services.
• Provide support through phone, chat, and text in a fast-paced, high-volume environment.
• Navigate multiple systems while following work policies and procedures.
• Escalate complex issues and collaborate with supervisors and team members.
• Maintain high service standards while meeting performance metrics.

Skills

Communication

Problem solving

Multitasking

Time management

Job description

Stfrancis is seeking a voice-based customer service professional to support financial inquiries in an onsite setting at McKinley, Taguig. The role requires handling inquiries across phone, chat, and text while maintaining empathy and accuracy.

Applicants should have at least 6 months in customer service or financial services, strong communication, and the ability to work shifts including graveyard, weekends, and holidays. Training must be completed successfully, with extended hours as needed.