Blended Streaming Support Specialist — Up to 30k + 15k SOB

Private Advertiser; Quezon City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Health & wellness benefits

Career development

Flexible scheduling

Performance incentives

Job summary

Concentrix Philippines is seeking a motivated professional for an inbound/outbound blended customer service account in Quezon City, Metro Manila. This full-time role offers a competitive PHP salary and a service-oriented bonus based on performance.

Responsibilities include handling inquiries, following up with customers, resolving issues with empathy, and maintaining precise records. The position emphasizes quality metrics, collaboration, and continuous professional development.

Qualifications

• Excellent English communication skills (written and spoken).
• Proven customer service experience, preferably in a call center or support role.
• Strong multitasking and handling multiple interactions.
• Patience and empathy in resolving issues.
• Proficiency with CRM systems and basic troubleshooting.

Responsibilities

• Handle inbound inquiries via phone, email, and chat with professionalism.
• Provide outbound follow-ups and proactive customer engagement.
• Resolve customer concerns with empathy and timely resolutions.
• Maintain accurate records of all interactions in systems.
• Meet quality standards including call handling time and CSAT metrics.
• Collaborate with teammates and supervisors to share best practices.
• Follow client-specific policies and procedures consistently.
• Escalate complex issues to appropriate departments when needed.
• Participate in training to enhance skills and knowledge.
• Contribute to a positive team culture while pursuing individual targets.

Skills

English communication

Customer service

Multitasking

Patience & empathy

CRM proficiency

Detail oriented

Team player

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Concentrix Philippines is seeking a motivated professional for an inbound/outbound blended customer service account in Quezon City, Metro Manila. This full-time role offers a competitive PHP salary and a service-oriented bonus based on performance.

Responsibilities include handling inquiries, following up with customers, resolving issues with empathy, and maintaining precise records. The position emphasizes quality metrics, collaboration, and continuous professional development.