UP Ayala - Blended Streaming Account Up to 30K + 15K SOB

Private Advertiser; Quezon City; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

Health & wellness benefits

Career development

Flexible scheduling

Performance incentives

Job summary

Concentrix Philippines is seeking a motivated professional for an inbound/outbound blended customer service account in Quezon City, Metro Manila. This full-time role offers a competitive PHP salary and a service-oriented bonus based on performance.

Responsibilities include handling inquiries, following up with customers, resolving issues with empathy, and maintaining precise records. The position emphasizes quality metrics, collaboration, and continuous professional development.

Qualifications

• Excellent English communication skills (written and spoken).
• Proven customer service experience, preferably in a call center or support role.
• Strong multitasking and handling multiple interactions.
• Patience and empathy in resolving issues.
• Proficiency with CRM systems and basic troubleshooting.

Responsibilities

• Handle inbound inquiries via phone, email, and chat with professionalism.
• Provide outbound follow-ups and proactive customer engagement.
• Resolve customer concerns with empathy and timely resolutions.
• Maintain accurate records of all interactions in systems.
• Meet quality standards including call handling time and CSAT metrics.
• Collaborate with teammates and supervisors to share best practices.
• Follow client-specific policies and procedures consistently.
• Escalate complex issues to appropriate departments when needed.
• Participate in training to enhance skills and knowledge.
• Contribute to a positive team culture while pursuing individual targets.

Skills

English communication

Customer service

Multitasking

Patience & empathy

CRM proficiency

Detail oriented

Team player

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

About us

Concentrix Philippines is a leading business services company dedicated to delivering exceptional customer experiences through innovative solutions and dedicated support. We pride ourselves on creating a workplace where talented individuals can thrive, grow, and make a meaningful impact. With a commitment to excellence and customer-centric values, we've established ourselves as a trusted partner for businesses seeking high-quality customer service and support solutions. Our diverse team of professionals works collaboratively to ensure our clients receive outstanding service whilst maintaining the highest standards of professionalism and integrity.

The opportunity

We are seeking a skilled and motivated professional to join our team as part of our UP Ayala - Blended Streaming Account. This is a full-time position based in Quezon City, Metro Manila, offering an excellent opportunity to be part of a dynamic customer service environment. In this role, you will work with a blended approach, combining inbound and outbound customer interactions to deliver outstanding support and drive client satisfaction. With a competitive salary package of up to 30,000 PHP plus an additional 15,000 PHP service-oriented bonus (SOB), this position offers financial stability and recognition for your performance.

Key responsibilities

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency

• Provide outbound support including follow-ups, confirmations, and proactive customer engagement

• Address customer concerns and complaints with empathy, working towards swift and satisfactory resolutions

• Maintain accurate and detailed records of all customer interactions in the designated systems

• Meet and exceed quality assurance standards, including call handling time and customer satisfaction metrics

• Collaborate with team members and supervisors to share best practices and improve service delivery

• Follow company policies, procedures, and client-specific protocols consistently

• Identify and elevate complex issues to appropriate departments or supervisors when necessary

• Participate in training sessions and continuous professional development programmes to enhance skills and knowledge

• Contribute to a positive team culture whilst maintaining focus on individual performance targets

What we're looking for

• Excellent communication skills in English, both written and verbal

• Proven customer service experience, preferably in a call centre or customer support environment

• Strong ability to multitask and manage multiple customer interactions effectively

• Patience, empathy, and genuine interest in resolving customer issues

• Proficiency with computer systems, CRM software, and basic troubleshooting capabilities

• Ability to work in a fast-paced environment and adapt to changing priorities

• Attention to detail and accuracy when documenting information

• Team player mentality with flexibility to support colleagues during peak periods

• Time management skills with the ability to meet performance targets and deadlines

• High school diploma or equivalent qualification; further education or certifications are advantageous

• Experience with blended accounts combining inbound and outbound responsibilities is preferred

• Knowledge of specific industry verticals or product lines relevant to customer service is a plus

What we offer

• Competitive salary package of up to 30,000 PHP with an additional 15,000 PHP service-oriented bonus based on performance

• Comprehensive health and wellness benefits including medical and dental coverage

• Career development and training opportunities to enhance your professional skills and advance within the organisation

• Flexible scheduling options to support work-life balance and personal wellbeing

• Performance incentives and recognition programmes that reward outstanding contributions

• Employee discounts and special perks on various products and services

• Supportive team environment with experienced supervisors and mentors

• Opportunities for career progression and internal mobility within Concentrix Philippines

• A workplace culture that values diversity, inclusion, and continuous improvement