Customer Service Rep: 32k Base + 19.5k Incentives | Cubao

Concentrix Philippines; Quezon City; Vor Ort; PHP 523.000 - 626.000; Vollzeit

Benefits dieser Stelle

Comprehensive training programme

Career development opportunities

Health and wellness benefits

Employee recognition programmes

Flexible working arrangements whereapp

Opportunities to work with diverse全球客户

Zusammenfassung

Concentrix Philippines is seeking enthusiastic Customer Service Representatives for its Quezon City operations. The role involves handling inbound and outbound calls, delivering accurate product information and maintaining detailed records.

You will work within a global leader in customer experience management, with opportunities for career development and a supportive team environment. The position offers a competitive base salary with incentives, comprehensive training, and potential pathways

Qualifikationen

• High school graduate or equivalent; vocational or tertiary education is advantageous
• Excellent communication skills in English
• Strong listening and comprehension abilities
• Demonstrated patience, empathy and emotional intelligence
• Ability to work efficiently under pressure
• Proficiency with computer systems and CRM software
• Reliability with strong attendance
• Willingness to work flexible schedule
• Previous customer service or call centre experience is advantageous

Aufgaben

• Handle inbound and outbound customer calls with professionalism and efficiency
• Provide accurate information about products and services
• Document customer interactions and maintain records
• Follow call centre scripts and procedures
• Meet or exceed KPIs including call duration, quality and satisfaction
• Identify opportunities to upsell or cross-sell products and services
• Collaborate with team members to improve service delivery
• Escalate complex issues to senior representatives or management

Jobbeschreibung

Concentrix Philippines is seeking enthusiastic Customer Service Representatives for its Quezon City operations. The role involves handling inbound and outbound calls, delivering accurate product information and maintaining detailed records.

You will work within a global leader in customer experience management, with opportunities for career development and a supportive team environment. The position offers a competitive base salary with incentives, comprehensive training, and potential pathways